The short answer

Is online therapy as effective as in-person?

For many common concerns like anxiety and depression, research finds online therapy works about as well as in-person care. The right choice comes down to your preferences, privacy, and convenience — and for NYSHIP members, both are typically covered the same way.

Does online therapy actually work?

A growing body of research suggests that, for many common concerns, teletherapy can be as effective as in-person sessions. What matters most is the quality of the relationship with your therapist and your consistency — both of which translate well to video.

Benefits of online therapy

  • No commute or waiting room — therapy fits around your day
  • More access — see a licensed New York therapist from anywhere in the state
  • Comfort and privacy — meet from a space where you feel at ease
  • Consistency — easier to keep appointments, even with a busy schedule

When in-person might be preferred

Some people simply prefer being in the same room, and certain situations may be better suited to in-person or higher levels of care. A consultation can help you decide what fits your needs.

What NYSHIP covers

For NYSHIP / The Empire Plan, telehealth therapy is typically covered the same as in-person visits, usually for just your copay. We verify the specifics for your plan for free before you begin.

Ready to get started?

We'll verify your NYSHIP / Empire Plan benefits for free and help you book your first online session.

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This article is general educational information, not medical or benefits advice. Coverage varies by plan — verify your specific NYSHIP / Empire Plan benefits. If you're in crisis, call or text 988.